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FAQS

What is an IPTV smarters?

IPTV Smarters is an IPTV application that is specially developed for the end-users. It is based on the Xtream Codes API and the user can watch live TV, VOD, TV series, and TV catch up. Users must provide their own contents and the app doesn’t offer any media contents. So the user has to fetch their own contents with the username, password, server, and URLs from the TV provider. It features a user-friendly interface and the user can play contents either by using the built-in player or by using the external players.

Why do I need to install IPTV Smarters Pro on Firestick?

Amazon Fire Stick has been one of the most preferred digital streaming device by millions of people seeking entertainment. It supports a large number of video streaming player apps and in which IPTV Smarters app isn’t an exception. Streaming live shows, movies, series, etc is way simpler with the installation of IPTV Smarters on Firestick.

How to use?

Easy & Fast.Learn in five minutes

The detailed operation process will be sent to the customer by email. You can check the attachment and follow the instructions.

Where can I use it?

You can use these channels in all parts of the world, and you can also use these channels on your mobile phone, computer, smart TV, handheld computer and more.

How many devices can be used?

You can use these channels on smart TVs, mobile phones, computers, and PDAs. You only need one account. However, an account can only be used on one device, and multiple devices cannot log in to the same account at the same time.

Why haven't I received the mail? 

If you have not received the attachment information I sent you, it may be sent to your spam, please check it out in the spam.

Account can’t be logged in?

If you have any problems about the product,please contact with :hdiptvservice@outlook.com. Our colleague will offer you the professional solution as soon as we receive your message.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Clyde reserves the right to deny any return request.

Customers will only be charged once for shipping costs (this includes returns), no-restocking to be charged to the consumers for the return of the product. For orders over US $99.00USD customers need to pay for return costs; for orders under US $99, shipping costs of return needn't be paid by customers. Original shipping charges are not refundable.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)

Need additional help? You can contact us here.